REFUND POLICY

1. No refunds for customer cancellations

Tickets are non-refundable if you:

• Change your mind

• Can no longer attend

• Book the wrong event

• Arrive late

• Do not attend

• Are refused entry because you do not meet the event requirements

• Are asked to leave due to inappropriate behaviour or breach of our Terms and Conditions

We are unable to offer refunds for personal circumstances, including illness, travel disruption, childcare issues, work commitments or changes in availability.

This does not affect your statutory rights.

2. Ticket transfers to another event

Although we do not offer refunds for customer cancellations, we may allow you to transfer your ticket to another Icebreaker Events date or event, subject to availability.

To request a transfer, you must contact us at least [insert timeframe, e.g. 7 days] before the event.

Transfers are subject to:

• Availability on another suitable event

• The replacement event being the same or lower ticket value

• You meeting the age range, eligibility and event requirements

• The transfer not affecting the balance or format of the event

If the new event is more expensive, you may need to pay the difference.

If the new event is cheaper, we will not refund the difference.

3. Late transfer requests

Transfer requests made less than [insert timeframe, e.g. 7 days] before the event may not be accepted.

This is because we may have already confirmed numbers with the venue, planned seating, arranged groups, prepared matching details or incurred event costs.

We will always try to help where possible, but transfers are not guaranteed.

4. Transferring your ticket to someone else

If you cannot attend, you may ask to transfer your ticket to another person.

You must contact us in advance with the replacement attendee’s details.

The replacement attendee must:

• Be aged 18 or over

• Meet the age range or event criteria

• Be suitable for the event format

• Agree to our Terms and Conditions and Privacy Policy

We reserve the right to refuse a name change or ticket transfer if it would affect the safety, eligibility, gender balance, age balance, matching process or overall running of the event.

Tickets must not be resold for profit.

5. If we cancel an event

If Icebreaker Events cancels an event, you will be offered either:

• A transfer to another suitable Icebreaker Events event; or

• A refund of the ticket price paid

We are not responsible for any additional costs you may have incurred, such as travel, parking, accommodation, childcare, clothing or other personal expenses.

6. If we postpone or reschedule an event

If an event is postponed or rescheduled, your ticket will automatically be transferred to the new date.

If you cannot attend the new date, please contact us within [insert timeframe, e.g. 14 days] of being notified of the change and we will explain your options.

Where required by law, you may be entitled to a refund if the event is cancelled, moved or materially changed. Consumer guidance also says that where an event is rescheduled and you cannot attend the new date, a refund may be available.

7. Event changes

We reserve the right to make reasonable changes to an event where necessary.

This may include changes to:

• The host

• The event format

• The running order

• Timings

• Activities

• Venue areas

• Seating or grouping arrangements

Reasonable changes will not usually entitle you to a refund.

If we make a significant change, such as changing the date, venue or core event type, we will contact you as soon as reasonably possible.

8. No guarantee of matches

Icebreaker Events are designed to create opportunities for single people to meet in a relaxed and enjoyable way.

We do not guarantee:

• That you will meet a specific person

• That you will meet someone you are attracted to

• That you will be matched with a particular attendee

• That you will receive contact details from another guest

• That the event will lead to a date, friendship or relationship

Refunds will not be given because you did not meet someone suitable or because you did not make a romantic connection.

9. How to request a transfer

To request a ticket transfer, please email:

[insert email address]

Please include:

• Your full name

• Event name

• Event date

• Booking reference, if available

• The event/date you would like to transfer to

We will confirm whether a transfer is possible.