TERMS AND CONDITIONS

1. About us

Icebreaker Events is a UK-based events business creating social, singles and activity-led events designed to help people meet in a more relaxed, natural and enjoyable way.

Our events may include, but are not limited to:

• Singles nights

• Quiz nights

• Activity-based dating events

• Team games and challenge events

• Social mixers

• Venue-based experiences

• Themed events

• Partner venue events

Business name: Icebreaker Events
Email: [insert email address]
Address: [insert business address, if applicable]
Company number: [insert if applicable]

In these Terms, “we”, “us” and “our” refer to Icebreaker Events. “You” and “your” refer to the person using the website, booking a ticket or attending an event.

2. Eligibility

Unless stated otherwise, our singles events are for adults aged 18 or over.

You must not book or attend an Icebreaker Events event if you are under 18.

Some events may have specific age brackets, for example 25–35, 30–45 or over 40s. Where an event is advertised with an age bracket, you should only book if you fall within or are close to that range.

We reserve the right to refuse entry or cancel a booking if we believe you do not meet the eligibility criteria for the event.

You may be asked to provide valid photo ID at the venue.

3. Event information

We aim to describe our events as accurately as possible. Event details may include:

• Date

• Time

• Venue

• Age range

• Event format

• Included activities

• Dress code, if applicable

• Accessibility information, where available

• Food or drink inclusions, if applicable

Please check the event listing carefully before booking.

Event details may occasionally change for reasons outside our control, such as venue changes, supplier issues, safety reasons, staffing, weather, or operational requirements. Where we need to make a significant change, we will try to notify you as soon as reasonably possible.

4. Booking tickets

Tickets must be booked through our website or an approved ticketing partner.

When booking, you agree that:

• The information you provide is accurate and up to date

• You are booking for yourself or with the consent of anyone you are booking on behalf of

• You meet the event eligibility requirements

• You will comply with these Terms and any venue rules

• You will behave respectfully towards other guests, hosts, venue staff and suppliers

A booking is confirmed when payment has been received and you receive a booking confirmation by email or through the ticketing platform.

Please check your confirmation details carefully and contact us as soon as possible if anything is incorrect.

5. Prices and payment

Ticket prices will be shown on the event page or checkout page.

Prices may vary depending on event type, ticket tier, early-bird pricing, promotional offers or availability.

Payment must be made in full at the time of booking unless we state otherwise.

Payments may be processed by a third-party provider such as [Stripe / PayPal / Wix Payments / Ticket Tailor / Eventbrite / other provider]. We do not usually store your full card details.

We reserve the right to correct pricing errors. If we discover an error in the price of an event you have booked, we will contact you and give you the option to confirm the booking at the correct price or cancel for a refund.

6. Refunds, cancellations and transfers

Tickets for Icebreaker Events are usually for a specific date and time. As these are dated leisure events, the usual 14-day cooling-off cancellation period may not apply.

Our standard refund policy is as follows:

If you cancel your booking

Unless stated otherwise on the event page:

• Tickets are non-refundable

• You may transfer your ticket to another eligible person if you tell us at least [48 hours] before the event

• We may, at our discretion, offer a transfer to a future event if you contact us at least [7 days] before the event

• We cannot guarantee a refund or transfer for no-shows or last-minute cancellations

If we cancel an event

If we cancel an event, you will be offered either:

• A full refund; or

• A transfer to a future event

We will not usually be responsible for additional costs you may incur, such as travel, accommodation, childcare, parking or other expenses.

If we postpone or reschedule an event

If we postpone or reschedule an event, your ticket will usually be transferred to the new date.

If you cannot attend the new date, please contact us within the timeframe stated in our rescheduling email and we will explain your options.

If you are refused entry or asked to leave

We will not provide a refund if you are refused entry or asked to leave because:

• You are underage

• You cannot provide ID where required

• You are intoxicated or under the influence of drugs

• You behave inappropriately

• You breach these Terms

• You breach venue rules

• You pose a risk to yourself, other guests, staff or the venue

7. Ticket transfers

If you want to transfer your ticket to someone else, you must contact us in advance.

The replacement attendee must meet the event eligibility criteria, including any age bracket, gender balance or other event-specific requirements.

We reserve the right to refuse a transfer if it would negatively affect the event format, safety, guest balance or matching process.

Tickets must not be resold for profit.

8. Event matching and introductions

Some Icebreaker Events may include matching, grouping, seating plans, team allocation, introductions or icebreaker activities.

We may use information you provide during checkout to help us create better groups, matches or introductions.

However, we do not guarantee:

• Romantic compatibility

• That you will meet a specific type of person

• That you will be matched with everyone you are interested in

• That another attendee will want to share contact details

• That an event will lead to a date, friendship or relationship

Our events are designed to create opportunities for people to meet in a relaxed and enjoyable way. What happens afterwards is entirely up to the individuals involved.

You must not pressure another attendee to share their phone number, social media, personal information or to continue contact after the event.

9. Checkout questions and personal information

We may ask short questions during checkout to help organise the event and support matching, grouping or introductions.

Some questions may relate to personal preferences, lifestyle, relationship preferences or compatibility factors.

You agree to provide accurate information where you choose to answer these questions.

We will handle your personal information in line with our Privacy Policy. The ICO says organisations must provide people with privacy information, including why personal data is collected, how long it is kept and who it is shared with, at the time it is collected.

Please read our Privacy Policy before booking.

10. Behaviour and conduct

We want Icebreaker Events to feel safe, relaxed and welcoming.

By attending an event, you agree to:

• Treat other guests, hosts, venue staff and suppliers with respect

• Follow instructions from event hosts and venue staff

• Respect personal boundaries

• Accept that “no” means no

• Avoid offensive, aggressive, discriminatory or intimidating behaviour

• Avoid unwanted physical contact

• Avoid pressuring anyone for contact details

• Avoid taking photos or videos of other guests without their permission

• Drink responsibly

• Follow all venue rules

We operate a zero-tolerance approach to harassment, discrimination, threatening behaviour or unwanted sexual behaviour.

We reserve the right to remove anyone from an event without refund if we believe their behaviour is inappropriate, unsafe, disruptive or harmful to the experience of others.

11. Alcohol and drugs

Some events may take place in licensed venues where alcohol is available.

You are responsible for drinking responsibly and arranging safe transport home.

We reserve the right to refuse entry or remove you from an event if we believe you are intoxicated, under the influence of drugs, behaving unsafely or causing discomfort to other guests.

Illegal drugs are not permitted at our events.

Venue staff may refuse service in line with licensing laws and venue policies.

12. Safety and activity-based events

Some Icebreaker Events may involve physical or activity-based elements, such as climbing, VR experiences, games, movement-based activities, competitive challenges or venue-led activities.

By booking an activity-based event, you acknowledge that:

• Some activities involve a level of physical risk

• You are responsible for deciding whether you are fit and able to take part

• You must follow safety instructions from event hosts, venue staff or activity providers

• You must use equipment properly and responsibly

• You should tell us in advance if you have accessibility needs or concerns that may affect your participation

Where events are run by third-party venues or activity providers, you may also be required to follow their own terms, safety rules, waivers or participation requirements.

We are not responsible for injuries caused by your failure to follow safety instructions, venue rules or reasonable guidance.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

13. Venues and third-party providers

Our events may be hosted at third-party venues or delivered with third-party suppliers.

This may include:

• Bars

• Restaurants

• Activity centres

• Climbing venues

• VR venues

• Entertainment venues

• Hotels

• Event spaces

• Photographers

• Hosts

• Performers

• Caterers

You agree to follow any venue or supplier rules.

We are not responsible for venue policies, venue pricing, venue service, venue accessibility, cloakroom facilities, food and drink service, parking, CCTV, or incidents caused by the venue or other third parties outside our reasonable control.

If you have accessibility, dietary or safety requirements, please contact us before booking or as soon as possible before the event. We will do our best to help, but we cannot guarantee that every venue or activity will be suitable for every attendee.

14. Event balance and attendee numbers

For singles events, we may aim to create a balanced event based on age, gender, preferences, booking numbers or event format.

However, we cannot guarantee an exact balance.

Attendance numbers can be affected by cancellations, no-shows, late arrivals, illness, travel issues, weather or other factors outside our control.

A ticket purchase does not guarantee that you will meet a specific number of people or that the event will have an exact gender split or age split.

15. Late arrivals

Please arrive on time.

If you arrive late, we will do our best to include you in the event, but we cannot guarantee that you will be able to take part in every activity, introduction, round, match or group.

No refund will be given for late arrival.

16. Photos and videos

We may take photos or videos at some events for marketing, social media, website content or promotional use.

Where appropriate, we will let attendees know if photography or filming is taking place.

If you do not want to be photographed or filmed, please tell us before or during the event.

You must not take photos or videos of other attendees without their permission.

We may ask you to remove any content that we believe breaches another guest’s privacy, safety or comfort.

17. Marketing, offers and promotions

From time to time, we may run promotions, discounts, competitions, referral offers or giveaways.

Any promotion will be subject to its own terms, which may include eligibility, closing dates, availability, prize details or restrictions.

Promotional offers cannot usually be applied retrospectively to bookings already made.

We reserve the right to withdraw or amend promotions where necessary, provided this does not unfairly affect people who have already entered or booked.

18. Website use

You agree not to misuse our website.

You must not:

• Attempt to hack, damage or disrupt the website

• Upload malicious code or viruses

• Copy website content without permission

• Use the website for unlawful purposes

• Attempt to access other users’ information

• Use automated systems to scrape or copy content

We may suspend or block access to the website if we believe it is being misused.

19. Intellectual property

All website content, branding, event names, text, graphics, images, logos, designs and materials belong to Icebreaker Events or our licensors unless stated otherwise.

You must not copy, reproduce, adapt, sell or use our content without our written permission.

You may share our public event pages or social media posts for personal, non-commercial purposes.

20. Accessibility

We want our events to be as inclusive and accessible as possible.

However, accessibility may vary depending on the venue, activity or event format.

If you have accessibility requirements, please contact us before booking so we can advise whether the event and venue are likely to be suitable.

We will make reasonable efforts to accommodate accessibility needs, but we cannot guarantee that every event or venue will be accessible to all attendees.

21. Food allergies and dietary requirements

Some events may include food, drinks or samples.

If you have allergies, intolerances or dietary requirements, please contact us before booking.

We will try to pass relevant information to the venue or supplier, but we cannot guarantee that food or drink will be free from allergens or cross-contamination.

You are responsible for checking with the venue or supplier before consuming food or drink.

22. Personal belongings

You are responsible for your own belongings at events.

We are not responsible for lost, stolen or damaged items unless caused by our negligence.

Please contact the venue directly about lost property.

23. Complaints and concerns

If you have a concern during an event, please speak to the event host as soon as possible so we can try to resolve it on the night.

If you want to make a complaint after an event, please contact us at:

[insert email address]

Please include:

• Your name

• Event name and date

• Details of your concern

• Any relevant supporting information

We will aim to respond within a reasonable timeframe.

24. Our liability

We are responsible for providing our events with reasonable care and skill.

However, we are not responsible for:

• Losses not caused by us

• Losses that were not reasonably foreseeable

• Personal arrangements such as travel, accommodation or childcare

• Losses caused by third-party venues, suppliers or attendees outside our reasonable control

• Disappointment because you did not meet a particular person or make a romantic connection

• No-shows, late arrivals or attendee behaviour outside our reasonable control

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot legally be limited or excluded

25. Events outside our control

We will not be responsible for failure or delay caused by events outside our reasonable control.

This may include:

• Severe weather

• Transport disruption

• Venue closure

• Supplier failure

• Power cuts

• Fire

• Flood

• Illness or emergency

• Government restrictions

• Security issues

• Strikes or industrial action

• Any other event outside our reasonable control

If this happens, we will contact you as soon as reasonably possible and explain your options.

26. Changes to these Terms

We may update these Terms from time to time.

The latest version will be available on our website.

The Terms in force at the time of your booking will usually apply to that booking, unless a change is required by law or for safety reasons.

27. Governing law

These Terms are governed by the laws of England and Wales.

If a dispute arises, the courts of England and Wales will have exclusive jurisdiction, unless consumer law gives you the right to bring proceedings elsewhere in the UK.